Records centre located in Shotton, North Wales
History and location
Shotton Records Centre
History and Location

Our History

Shotton Records Centre started life in 1972 as a small warehouse. At the time, it was British Steel’s archiving store for the North West, one of five regional archiving hubs across the UK.

In 1989, operations were relocated to a larger, purpose-built storage facility on the steelworks’ Shotton site. As other regional hubs closed and re-allocated their archives, the Shotton Records Centre became the sole records management site for British Steel, due to its centralised location and large storage capacity.

The centre saw a number of changes over the next thirty years. In 1993, an NHS Trust approached the centre to help with the management of its sensitive medical and patient records, and as such, became the centre’s first external customer. To this day, the Shotton Records Centre remains the health authority’s records management service provider, ensuring 100% confidentiality in the handling of their information. 

In 1999, British Steel merged with Koninklijke Hoogovens, and Corus was born. In 2007, Tata group acquired the business, creating Tata Steel Europe Ltd.

Today, the Shotton Records Centre services a number of businesses and organisations across the country, including graphic design agencies, pharmaceutical companies, and hospices.  


Located in Flintshire, North Wales, the Records Centre is situated on Tata Steel’s Shotton site. A prime and central location, it boasts both good road and rail links, with close proximity to the M56 and M6 motorways. See below for directions to our site.

Frequently Asked Questions (FAQ)
Shotton Records Centre
Frequently Asked Questions (FAQ)

FAQ - Security

How secure will my records be?

The building has an intruder alarm system, comprising:

  • Magnetic Door Contacts on all access points
  • PIR (Passive Infra-Red) movement detectors strategically placed throughout the entire building
  • Anti-Vibration Alarm covering the exterior

Tata Steel's Shotton site has its own on-site security force, with the intruder alarm system connected directly to the security gatehouse, situated 200 yards away. The security team cover both road access points from the gatehouses, and perform routine foot patrols around the site. A monitored CCTV network also surveys the entire site.

All staff are thoroughly trained in data protection best practices, and must sign a confidentiality agreement prior to appointment. 

Is there fire protection?

Sprinkler Systems are located within the storage facility racking system, roof space, offices areas and amenities. Smoke detection is provided by a VESDA (Very Early Smoke Detection Alarm) System and Heat Detection Beam Masters. 

Fire Extinguishers and Fire Hose Reel Points are situated throughout the building. Tata Steel's Shotton site has its own on-site firefighting team for quick response, and the alarm system is linked to the local fire authorities’ Queensferry Fire Station, situated less than three miles away. 

The centre is strictly a No Smoking premises.

How safe will my data be during transport?

Your archives will be collected from your business premises by our collection team, who are uniformed for identification purposes, and travel in unmarked vehicles. We can also utilise secure courier when necessary.


FAQ - Services

How can I arrange a collection?

Upon agreeing to our terms and conditions, you will be issued with your first free Shotton Records Centre stationery, which consists of:

  • Standard archive boxes (37cm x 27cm x 25cm)
  • Small archive boxes (39cm x 30cm x 13cm)
  • Rectangular archive boxes (93cm x 11cm x 10 cm)
  • Security tape
  • Transmittal Lists

Once you have prepared your boxes for transfer and submitted your completed Transmittal List, a member of our staff will contact you to arrange a convenient collection date.

What if I need something back?

If you require anything retrieved from a box or even an entire box, simply telephone or e-mail (contact details are at the bottom of this page.) Your unique Records Centre Code, Consignment Number, Box Number and details of the contents you require are all we need. A member of our staff will then contact you when the extraction is complete. Same day or next working day withdrawals are our standard. 

What happens when my archives reach the end of their shelf life?

When your records reach the end of their retention period, the Records Centre will issue you with a Destruction of Records Certificate, enquiring whether you want the archives destroyed or kept for longer. All certificates must be authorised, signed and returned to the Records Centre: we will never destroy any documents without signed authority to do so. Once the authorisation process is complete, the records are extracted from our shelves and securely shredded by our disposal waste management contractors, who will recycle the documents responsibly.


FAQ - General

What if I need to contact you?

All of our contact details are available at the bottom of this page. If you wish to speak with a member of staff, please call during our normal business hours: 08:00-16:00 / Monday-Friday.

Is there a facility for me to come and view my archives on your premises?

There is a search room facility available to all of our customers who wish to come and view or audit their own records. A minimum of 3 days’ notice must be given for site access and security purposes.

Who will handle my enquiries?

A dedicated team of Records Officers and a Records Centre Manager will be on hand to deal with any requests or enquiries you may have.

What standards do you comply with?

We are approved by the following standards:

  • BS EN ISO 9001:2008
  • BS EN ISO 14001:2004
  • OHSAS 18001:2007
  • BES6001
  • Investors in People