• Choose Language
  • Customer Technical Services

    Our Customer Technical Services (CTS) go beyond problem-solving. Working with you, we help you to and grow by exploiting our advanced products to your advantage.

    Our knowledgeable and proactive team offers technical consultancy and practical hands-on support. Focusing on quality, we can tailor product and process solutions to suit you.

    Contact us

    Tata Steel

    PO Box 10.000

    1970 CA IJmuiden

    Netherlands

    Helpdesk

    T +31 (0)251 494191

    Overview

     

    To help you improve and grow your business, our Customer Technical Services offer technical consultancy and hands-on support tuned to your needs and ambitions.

    Working with you, we can help you exploit Tata Steel’s advanced products to:

    • maximise your operating window
    • save you time and money
    • improve and expand your market offer
    • identify new business opportunities

    Tailored to your business

    Our Customer Technical Services (CTS) team works closely with you to understand your business. Using our in-depth knowledge of steel grades and customer processes, we take a proactive approach to support - tailoring product and process solutions to suit your operations and markets.

    Working in your interest

    When you succeed, we do too! We will always work openly and transparently in your interest. Working in partnership with you, our qualified and experienced engineers, chemists, metallurgists and production specialists are here to share their knowledge and serve your needs.

    World-class resources

    Focused on quality, our Customer Technical Services are part of a range of Tata Steel services. These services complement a broad portfolio of products proven in demanding markets worldwide including automotive, construction, lifting and excavating, and packaging. CTS is backed by world-class Research and Development (R&D).

    Comprehensive services

    There are five main pillars to our Customer Technical Services:

    • Product Support
    • Process Support
    • Application Support
    • Product Development Support
    • Technical Information & Training

     

    back to top

    Product support 

    To keep ahead in the market, you need material that adds the best value to your business. Our proactive CTS team is here to help you achieve that – by giving you expert advice and support on steel evaluation and selection.

    Sharing our knowledge

    Our CTS team shares in-depth product knowledge to find the best steel products for your applications. With our support you can:

    • save time and money on material evaluation
    • be confident that our material runs efficiently at your installations
    • meet the most challenging end-product performance requirements

    Matching your needs

    To match steel grades to your applications and processing capability, we exploit our extensive knowledge and experience including:

    • in-depth knowledge of Tata Steel’s wide product portfolio
    • valuable data on in-service material performance – drawn from wide-ranging applications of Tata Steel products
    • a deep understanding of production processes throughout supply chains in many markets

    Because we are backed by Tata Steel’s world-class R&D resources, we can also deliver materials research specific to your needs.

     

     

    back to top

    Process support

     

    As a leading steel producer, we understand the importance of reliable processes. We also know it’s important to work together to create the very best processing environment. That’s where our CTS engineers come in.

    Working with you

    By working closely with you to understand your processing history and capability, our proactive CTS engineers can help you to develop and optimise your processes. This can deliver:

    • improved line capacity
    • minimised defects
    • maximised yield
    • reduced waste

    We can also support you in the development of entirely new processes and lines.

    Maximising your operating window

    We work with you to identify the material properties vital to efficient operations. Our deep understanding of manufacturing and processing technology covers:

    • decoiling and levelling
    • cutting and slitting
    • forming
    • welding
    • enamelling

    Our service is tailored to your needs and ambitions – helping you to optimise throughput and find the right balance between cost and reliability.

    Minimising your investment

    We work directly with tooling and process equipment suppliers to find out exactly how their equipment works. We can help you maximise your installation’s performance using our material – without the need for massive investment.

     

     

    back to top

    Application support

     

    For success in competitive, global markets, it’s vital that products perform at every stage in the supply chain. We work with you to ensure your material is suitable for a variety of processes and is fit for purpose in end-use.

    Focused on your supply chain

    Application support is a recognised strength at Tata Steel and we have research centres dedicated to the automotive and packaging sectors. To meet your application needs, our CTS team uses substantial ‘in service’ knowledge and expertise to:

    • evaluate material performance requirements in all steps through your chain
    • establish the most relevant material properties for your end-application

    We consider all steps in your supply chain when advising on material, we consider:

    • component design
    • surface treatment
    • fatigue requirement
    • corrosion protection requirement
    • effect of temperature on end-product use
    • end-product performance requirements such as strength or light-weighting

    Saving you time and money

    To ensure quick analysis and resolution we bring mobile testing facilities directly onto your site. Our capability includes:

    • full-field strain distribution mapping
    • techniques to couple material properties with tooling-related geometry

    Because product performance can be influenced by several factors, we work alongside you to evaluate the impact of your product’s design, the material you are using and your manufacturing environment.

    Dedicated analysis and testing

    So you can avoid investment in non-core R&D, we offer dedicated analysis and testing to meet your application needs. We use up-to-date support methodology and testing facilities to help you:

    • eliminate processing problems
    • optimise your processes
    • get the best from our material

    Our extensive and proven capability includes:

    • prototyping for application development
    • a wide range of component testing – high-impact, corrosion, compression, fatigue, static and dynamic dent
    • advanced geometric measurement of end-product contours and profiles

     

     

    back to top

    Product development

     

    To improve your market offer and expand your portfolio, you need a reliable material supplier who will work in partnership with you. Our CTS team is here to support you in adopting new material and developing new products.

    Selecting the right material

    Our in-depth steel product knowledge is backed by ongoing commitment to understanding:

    • your processing installations
    • which materials perform best in your market applications

    Our CTS specialists know all about the latest technical developments in steel grades. We are well-equipped to advise on the best materials for your new or improved product – right from the beginning of the design phase.

    Exploiting our steel

    To improve your offer through the supply chain, Tata Steel offers a range of advanced, differentiated products that you can exploit to your advantage. These include:

    • Protact® laminated steel for packaging – which can remove up to five, cost-intensive processing steps for a more sustainable packaging solution
    • Hybox® TT cold formed hollow section – which removes the need for shot blasting and edge trimming before processing

    Our CTS team will support you in deployment of new material, helping to ensure smooth and efficient processing.

    Innovation that starts with you

    Tata Steel has a proven track record in supporting customers’ product development. We collaborate with research institutes and have a robust process for developing new steel grades. Work at our dedicated automotive and packaging R&D centres has resulted in innovation tuned to customer preferences.

     

     

    back to top

    Information & Training

     

    Fast and easy access to reliable material data can give you the edge when developing products. And better insight into the benefits of our advanced steels can open new doors for your business. That’s why we take special steps to share our steel know-how with you.

    Tailored technical training

    Our CTS team is at your side to support you – making complex steel information easily accessible. Because we work hard to understand your business, we can offer personalised, steel-focused technical training tuned to your needs and ambitions. This will help enhance your understanding of how material properties impact:

    • your processes
    • your products

    We also offer specific training on new grades that we know are relevant to your markets.

    First-hand knowledge

    Through our dedicated ‘customer in steel’ days at Tata Steel plants, you can gain first-hand knowledge of steelmaking processes and the material performance they deliver.

    Reliable material data

    We support our customers with technical literature including case studies, data sheets and brochures. We also offer the exclusive Aurora® Online service – giving a complete overview of steel grades suitable for application in the automotive sector. This online material database provides ready-to-run input decks that can be used with computer-aided engineering software for accurate, reliable simulations.

     

     

    back to top

    Overview

    Overview

     

    To help you improve and grow your business, our Customer Technical Services offer technical consultancy and hands-on support tuned to your needs and ambitions.

    Working with you, we can help you exploit Tata Steel’s advanced products to:

    • maximise your operating window
    • save you time and money
    • improve and expand your market offer
    • identify new business opportunities

    Tailored to your business

    Our Customer Technical Services (CTS) team works closely with you to understand your business. Using our in-depth knowledge of steel grades and customer processes, we take a proactive approach to support - tailoring product and process solutions to suit your operations and markets.

    Working in your interest

    When you succeed, we do too! We will always work openly and transparently in your interest. Working in partnership with you, our qualified and experienced engineers, chemists, metallurgists and production specialists are here to share their knowledge and serve your needs.

    World-class resources

    Focused on quality, our Customer Technical Services are part of a range of Tata Steel services. These services complement a broad portfolio of products proven in demanding markets worldwide including automotive, construction, lifting and excavating, and packaging. CTS is backed by world-class Research and Development (R&D).

    Comprehensive services

    There are five main pillars to our Customer Technical Services:

    • Product Support
    • Process Support
    • Application Support
    • Product Development Support
    • Technical Information & Training

     

    back to top

    Product support

    Product support 

    To keep ahead in the market, you need material that adds the best value to your business. Our proactive CTS team is here to help you achieve that – by giving you expert advice and support on steel evaluation and selection.

    Sharing our knowledge

    Our CTS team shares in-depth product knowledge to find the best steel products for your applications. With our support you can:

    • save time and money on material evaluation
    • be confident that our material runs efficiently at your installations
    • meet the most challenging end-product performance requirements

    Matching your needs

    To match steel grades to your applications and processing capability, we exploit our extensive knowledge and experience including:

    • in-depth knowledge of Tata Steel’s wide product portfolio
    • valuable data on in-service material performance – drawn from wide-ranging applications of Tata Steel products
    • a deep understanding of production processes throughout supply chains in many markets

    Because we are backed by Tata Steel’s world-class R&D resources, we can also deliver materials research specific to your needs.

     

     

    back to top

    Process support

    Process support

     

    As a leading steel producer, we understand the importance of reliable processes. We also know it’s important to work together to create the very best processing environment. That’s where our CTS engineers come in.

    Working with you

    By working closely with you to understand your processing history and capability, our proactive CTS engineers can help you to develop and optimise your processes. This can deliver:

    • improved line capacity
    • minimised defects
    • maximised yield
    • reduced waste

    We can also support you in the development of entirely new processes and lines.

    Maximising your operating window

    We work with you to identify the material properties vital to efficient operations. Our deep understanding of manufacturing and processing technology covers:

    • decoiling and levelling
    • cutting and slitting
    • forming
    • welding
    • enamelling

    Our service is tailored to your needs and ambitions – helping you to optimise throughput and find the right balance between cost and reliability.

    Minimising your investment

    We work directly with tooling and process equipment suppliers to find out exactly how their equipment works. We can help you maximise your installation’s performance using our material – without the need for massive investment.

     

     

    back to top

    Application support

    Application support

     

    For success in competitive, global markets, it’s vital that products perform at every stage in the supply chain. We work with you to ensure your material is suitable for a variety of processes and is fit for purpose in end-use.

    Focused on your supply chain

    Application support is a recognised strength at Tata Steel and we have research centres dedicated to the automotive and packaging sectors. To meet your application needs, our CTS team uses substantial ‘in service’ knowledge and expertise to:

    • evaluate material performance requirements in all steps through your chain
    • establish the most relevant material properties for your end-application

    We consider all steps in your supply chain when advising on material, we consider:

    • component design
    • surface treatment
    • fatigue requirement
    • corrosion protection requirement
    • effect of temperature on end-product use
    • end-product performance requirements such as strength or light-weighting

    Saving you time and money

    To ensure quick analysis and resolution we bring mobile testing facilities directly onto your site. Our capability includes:

    • full-field strain distribution mapping
    • techniques to couple material properties with tooling-related geometry

    Because product performance can be influenced by several factors, we work alongside you to evaluate the impact of your product’s design, the material you are using and your manufacturing environment.

    Dedicated analysis and testing

    So you can avoid investment in non-core R&D, we offer dedicated analysis and testing to meet your application needs. We use up-to-date support methodology and testing facilities to help you:

    • eliminate processing problems
    • optimise your processes
    • get the best from our material

    Our extensive and proven capability includes:

    • prototyping for application development
    • a wide range of component testing – high-impact, corrosion, compression, fatigue, static and dynamic dent
    • advanced geometric measurement of end-product contours and profiles

     

     

    back to top

    Product development

    Product development

     

    To improve your market offer and expand your portfolio, you need a reliable material supplier who will work in partnership with you. Our CTS team is here to support you in adopting new material and developing new products.

    Selecting the right material

    Our in-depth steel product knowledge is backed by ongoing commitment to understanding:

    • your processing installations
    • which materials perform best in your market applications

    Our CTS specialists know all about the latest technical developments in steel grades. We are well-equipped to advise on the best materials for your new or improved product – right from the beginning of the design phase.

    Exploiting our steel

    To improve your offer through the supply chain, Tata Steel offers a range of advanced, differentiated products that you can exploit to your advantage. These include:

    • Protact® laminated steel for packaging – which can remove up to five, cost-intensive processing steps for a more sustainable packaging solution
    • Hybox® TT cold formed hollow section – which removes the need for shot blasting and edge trimming before processing

    Our CTS team will support you in deployment of new material, helping to ensure smooth and efficient processing.

    Innovation that starts with you

    Tata Steel has a proven track record in supporting customers’ product development. We collaborate with research institutes and have a robust process for developing new steel grades. Work at our dedicated automotive and packaging R&D centres has resulted in innovation tuned to customer preferences.

     

     

    back to top

    Information & Training

    Information & Training

     

    Fast and easy access to reliable material data can give you the edge when developing products. And better insight into the benefits of our advanced steels can open new doors for your business. That’s why we take special steps to share our steel know-how with you.

    Tailored technical training

    Our CTS team is at your side to support you – making complex steel information easily accessible. Because we work hard to understand your business, we can offer personalised, steel-focused technical training tuned to your needs and ambitions. This will help enhance your understanding of how material properties impact:

    • your processes
    • your products

    We also offer specific training on new grades that we know are relevant to your markets.

    First-hand knowledge

    Through our dedicated ‘customer in steel’ days at Tata Steel plants, you can gain first-hand knowledge of steelmaking processes and the material performance they deliver.

    Reliable material data

    We support our customers with technical literature including case studies, data sheets and brochures. We also offer the exclusive Aurora® Online service – giving a complete overview of steel grades suitable for application in the automotive sector. This online material database provides ready-to-run input decks that can be used with computer-aided engineering software for accurate, reliable simulations.

     

     

    back to top